Refund Policy

RETURNS / WARRANTIES:

Items purchased through this website may only be returned for credit within 7 working days with prior written approval. As a general rule we do not accept returns if you simply change your mind. If a return is accepted a 20% return fee (or $30.00) may apply, whichever is greater. Freight and associated costs are not refundable. Freight costs to return any items are the responsibility of the customer. Some items are non-returnable. These include but are not limited to; gift vouchers, PPE gear, rated lifting products, special ordered or indent goods. A refund or credit may be provided in the form of store vouchers. Any form of deposit is non-refundable.

Trade and Engineering Supplies Limited is a New Zealand owned and locally operated fair minded company. All goods are sold with New Zealand backed warranties and your rights under New Zealand consumer law apply.

Where applicable, warranties for products usually apply for a minimum of 12 months from date of purchase. Some items may have a different period, any questions please ask. Warranties provide cover against manufacture flaws and defects. They do NOT provide cover for wear and tear, misuse or abuse. Proof of purchase is required. Any warranty claim will be handled as quickly as possible. Once confirmed as a valid warranty claim items can be repaired or replaced, or where this is not possible a refund may be given.

FREIGHT / SHIPPING:

All items are shipped where possible with signature required deliveries. Please provide a delivery address where someone will be there to accept delivery. If this is not possible, items will be left as per the customers instruction or the courier sees fit and the risks passes to the customer. All deliveries must be checked before signing as received by the courier or freight company. Any damaged freight must be noted at the time of delivery. If the item is damaged DO NOT sign as received in Ok condition and contact us as soon as possible. Any issues with delivery or incorrect/missing items included in your order must be made with 48 hours of delivery or they will not be recognised. Depending on the item deliveries could take anywhere from 2-7 working days. Rural and bulky and/or heavy deliveries may take longer. In some cases with isolated, hard to access, or rural deliveries, the closest freight depot may be determined as the final delivery point. Any questions with this please ask before ordering.

STOCKED ITEMS:

Some items listed on this website may not be stocked in our physical store at all times. There are a number of warehouse throughout NZ where product is located. If you are ordering online and collecting please await our confirmation before collecting so we make sure your items are ready in-store when your arrive.

All final pricing on the website includes GST. We have taken all reasonable care with pricing and product photos and information; however if there are any errors occur we will correct as soon as we are made aware or any issue.